View your bill
Help residents reach utility billing information, payment options, and account support without confusion.
Overview
The Finance Department at City Hall (200 1st Street NE) handles all utility billing including water, sewer, storm water, garbage, and recycling. Payments can be made online, by phone, by mail, or at the drop box outside City Hall.
Before you begin
- 1
Review your utility bill for water, sewer, storm water, garbage, and recycling charges.
- 2
Choose a payment method: online portal, phone payment, mail to 200 1st Street NE, or City Hall drop box.
- 3
Contact Finance at (319) 352-9211 for billing questions or account support.
Forms and applications
Start or transfer utility service
New residents or those moving within Waverly
Auto-pay enrollment
Set up automatic monthly payments from your bank account
Fees
| Item | Fee |
|---|---|
| Late payment penalty | 1.5% per month |
| Returned check fee | $30.00 |
| Service reconnection fee | $50.00 |
Frequently asked questions
When is my bill due?
Utility bills are due on the 15th of each month. A late fee of 1.5% applies after the due date.
Can I pay online?
Yes. Use the online payment portal or call Finance at (319) 352-9211 for phone payment.
How do I start new service?
Contact Finance at (319) 352-9211 or visit City Hall to complete a utility service application.
Service information
- Who this helps
- Residents and utility account holders
- Contact and hours
- Online bill pay available 24/7; office hours Mon–Fri 8 AM – 5 PM